Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
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Celeste Headlee offers 10 ways to have a better conversation.
In this TED talk, Uri Hasson(Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain of a person telling a story and in the brain of a person listening to the same story. He and his team have used fMRI to measure what happens when a person tells a story and what happens when a person listens to that same story.
Great leaders are not born, they are developed. The best leaders have learned how to empower their team to succeed.
